Import Frozen Molokhia Dubai & Okra from Egypt – Trusted B2B Partner for Dubai

✅ Introduction to B2B Frozen Molokhia & Okra in Dubai

Dubai now acts as one of the most dynamic food trade hubs in the Middle East, and buyers across the UAE constantly look for reliable frozen vegetable suppliers. Among the most in-demand products, frozen molokhia and frozen okra hold a special place, because many consumers in the region consider them essential for home-style dishes, casual dining, and even premium hotel menus. As food companies compete for loyal customers, they need partners who deliver stable quality, safe products, and consistent supply at scale, not just one-time shipments.

When you plan B2B import of frozen molokhia and okra to Dubai, you do not only buy a product; you also choose a supply chain, a standard of quality, and a long-term partner. For this reason, many importers, distributors, and food service operators in the UAE now prefer to work directly with specialized Egyptian exporters. Egypt offers a strong agricultural base for leafy greens and okra, so exporters can support large volumes while they also maintain authentic taste and texture that chefs and consumers recognize immediately.

Eurovan Trading positions itself as that kind of partner. The company focuses on exporting high-quality frozen vegetables from Egypt and tailors its service to B2B clients in markets such as Dubai. Because Eurovan understands the expectations of buyers in the GCC, the team designs product specifications, packaging options, and logistics solutions that match the day-to-day reality of importers, supermarket buyers, and HORECA purchasing managers. As a result, clients receive not only frozen molokhia and okra, but also clarity, predictability, and professional support.

Direct Contact – Eurovan Trading (Frozen Molokhia Dubai & Okra from Egypt)

• Mobile: 00201208287576
• WhatsApp: 00201208287576
• Email: [email protected]
• Website: www.eurovantrading.com

💡 Eurovan Trading’s credibility in the frozen food export market

To build trust, you need more than promises. Eurovan Trading maintains a clear corporate profile and a portfolio of brands that reflect years of experience in food distribution and export. You can review the company background and strategic direction on the official About Eurovan Trading page, where you see the focus on quality, service, and long-term cooperation. Moreover, you can explore the product and brand universe through the Brands section, which gives you a practical view of the ranges that Eurovan supports in different markets.

Because the company approaches the business with a B2B mindset, the team speaks the language of volumes, lead times, documentation, and market positioning. Therefore, when you discuss frozen molokhia and okra for Dubai, you talk with an exporter who already understands container loads, product mix, retail versus food service packs, and the specific requirements of the UAE market. This professional alignment saves time, reduces risk, and helps you launch or expand your frozen vegetable line in a controlled, profitable way.

In short, the introduction of frozen molokhia and okra into your Dubai portfolio can open solid opportunities, especially when you partner with a specialist exporter from Egypt. In the next section, we look more closely at demand trends in Dubai and explain why these two products attract so much attention from importers and food service buyers.

⭐ Market Demand for Frozen Molokhia & Okra in Dubai

📊 Growing demand for frozen molokhia & okra in Dubai

Dubai serves as a regional gateway for food products that flow not only to the UAE, but also to neighboring Gulf markets. Because of that, demand for frozen vegetables in the emirate grows steadily, and many buyers now view frozen molokhia and frozen okra as strategic SKUs. Consumers from Egypt, the Levant, North Africa, and South Asia already feel familiar with these vegetables, and international customers also discover them through restaurants and hotel buffets. Therefore, when an importer or distributor adds these items to the portfolio, the products often support both ethnic and mainstream demand.

In retail, supermarket and hypermarket chains in Dubai constantly refresh their frozen vegetable sections to keep shoppers engaged. Buyers look for products that deliver authentic flavor and convenient preparation, especially for busy families who still want home-style dishes. Frozen molokhia offers exactly that, because it allows consumers to prepare a classic dish without the challenges of cleaning and chopping fresh leaves. In the same way, frozen okra gives home cooks and small restaurants an easy way to include okra stews and side dishes in daily menus, while they also maintain portion control and reduce waste.

🏬 Retail & HORECA demand for frozen molokhia & okra UAE

In the HORECA segment—hotels, restaurants, and catering—demand follows a slightly different pattern yet remains strong. Executive chefs and central kitchen managers in Dubai need stable quality and predictable performance, especially when they serve hundreds or thousands of meals every day. Frozen molokhia and frozen okra help them maintain menu consistency, because each pack delivers the same cut, texture, and flavor profile. This consistency proves crucial in hotel buffets, airline catering, corporate canteens, and casual dining chains, where customers expect the same experience during every visit.

Moreover, Dubai positions itself as a hub for international tourism and events, so food service operators must handle peak seasons and sudden increases in demand. Frozen vegetables play a key role here, because they allow kitchens to scale up quickly without depending on short-notice fresh supply. When they rely on trusted Egyptian suppliers for molokhia and okra, importers can secure container loads ahead of time and store them in cold warehouses, ready for distribution to clients across the UAE. As a result, the whole chain—from importer to end consumer—enjoys greater stability and flexibility.

Another important driver of demand comes from the growing attention to food safety and traceability.

Buyers in Dubai, both in retail and HORECA, now expect clear labeling, production dates, origin information, and documentation that supports compliance with UAE regulations. Egyptian exporters who meet these expectations, and who work closely with importers to provide all required certificates, gain a clear competitive edge. Eurovan Trading operates in exactly this space, and therefore aligns well with buyers who want to build a long-term frozen vegetable category, not just test a product once.

Finally, the multicultural nature of Dubai creates a unique opportunity. Many nationalities already appreciate molokhia and okra, and others show growing curiosity for new flavors. When you combine this consumer openness with reliable supply from Egypt, you obtain a strong base for sustainable B2B demand. In this environment, importers and distributors who secure a professional partner for frozen molokhia and okra can grow their business in retail, wholesale, and food service channels at the same time.

🔥 Why Import Frozen Molokhia & Okra from Egypt?

🌍 Egypt as a strategic source for frozen molokhia & okra

When buyers in Dubai evaluate potential sources for frozen vegetables, they quickly realize that origin matters. It affects flavor, texture, shelf life, and also the perception of the final dish. Egypt holds a unique position in this context, especially for molokhia and okra. These two crops form part of everyday cuisine in Egypt, so farmers, processors, and exporters understand them deeply. As a result, Egyptian suppliers deliver products that feel authentic, perform well in the kitchen, and also meet strict B2B requirements.

First, Egyptian fields provide a natural advantage. The climate allows farmers to grow molokhia and okra with a characteristic color and aroma that many chefs in the Middle East prefer. Because of this, frozen molokhia from Egypt preserves that familiar green tone and full-bodied flavor after cooking. In the same way, frozen okra retains the expected shape and bite, which helps chefs prepare stews and side dishes that look and taste right on the plate. When Dubai consumers recognize the taste they know from home, they build trust in both the brand and the retailer.

🚛 Logistics advantages for frozen molokhia & okra import from Egypt

Secondly, Egypt developed a strong ecosystem for frozen vegetables. Processing plants handle large volumes and follow established procedures for washing, cutting, blanching when needed, and quick freezing. This industrial experience gives buyers in Dubai confidence that each shipment of frozen molokhia and okra follows clear standards. Because the process runs at scale, exporters can support bulk orders, mixed containers, and seasonal programs without compromising quality.

Furthermore, importing from Egypt usually offers a favorable balance between quality and cost. Buyers in Dubai face increasing pressure to protect margins while they also maintain high standards, especially in competitive categories such as frozen vegetables. Egyptian frozen molokhia and okra often deliver excellent value per kilo, so importers can build attractive price points for both retail and food service clients. This balance helps distributors secure long-term listings and repeat purchases across the UAE market.

In addition, the geographical proximity between Egypt and Dubai creates logistics advantages. Transit times remain relatively short compared with distant origins, and shipping lines run frequent services between Egyptian ports and the UAE. This reality supports more flexible planning, faster replenishment cycles, and lower risk if the market requires a quick reaction. When you combine this proximity with reliable cold chain management, you get a very practical solution for frozen products.

Finally, many buyers prefer Egypt because communication and business culture align well with the GCC region. Exporters such as Eurovan Trading understand the expectations of Dubai-based companies, therefore they respond quickly, prepare complete documentation, and help clients navigate regulatory requirements. In this context, importing frozen molokhia and okra from Egypt does not feel like an experiment; it feels like a structured step toward building a dependable supply chain.

💼 Eurovan Trading – Your Egyptian Frozen Vegetables Partner

🤝 Eurovan Trading as a frozen molokhia & okra exporter to Dubai

Because the choice of exporter influences every aspect of your business, Eurovan Trading positions itself as more than just a supplier. The company acts as a strategic partner for importers, distributors, and food service buyers in Dubai who want to develop strong frozen vegetable lines, especially in molokhia and okra. With a dedicated focus on quality, traceability, and customer support, Eurovan helps clients move from idea to regular shipments with minimal friction.

Eurovan Trading builds its reputation on a clear, transparent corporate foundation. When you visit the official About Eurovan Trading page, you see a company that treats food seriously and views export relationships as long-term commitments. The management team invests in reliable suppliers, strong brands, and professional logistics partners, so every customer in Dubai receives consistent service. This structure means that your business does not depend on one season or one harvest; you work with an organization that plans beyond a single shipment.

🏷️ Eurofood & Deja: brands for frozen molokhia & okra UAE

In addition, Eurovan manages and supports recognized product lines that already perform well in different markets. Through the Eurofood products range, the company offers a selection of frozen foods designed to match everyday family cooking needs. Meanwhile, the Deja products portfolio adds further depth and flexibility, especially for customers who want specific positioning or branding. These brands demonstrate how Eurovan translates agricultural resources into market-ready products.

When it comes specifically to frozen molokhia and frozen okra, Eurovan Trading works closely with processing facilities that follow strict standards. The team defines product specifications, monitors quality checks, and aligns production with the expectations of Dubai buyers. Because Eurovan focuses on B2B business, every decision takes into account container loading efficiency, pallet patterns, labeling rules, and documentation for UAE customs and authorities.

Moreover, Eurovan designs its communication style around clarity and responsiveness. B2B buyers often work under time pressure, so they need quick answers about availability, pricing, lead times, and technical details. The Eurovan team understands this reality very well. Therefore, they respond with accurate information, realistic timelines, and practical solutions, not with vague promises. This attitude builds trust and reduces stress for procurement managers, category managers, and business owners.

Ultimately, when you choose Eurovan Trading as your Egyptian frozen vegetables partner, you gain access to an experienced team, proven products, and a supply chain built for reliability. In the next section, we explore the technical side of frozen molokhia and frozen okra to show how specifications and standards support your B2B strategy in Dubai.

🧊 Product Specifications & Quality Standards

🥬 Frozen molokhia specifications for Dubai import

Frozen molokhia starts with carefully selected leaves. Growers harvest the plants at the right stage, when leaves offer the best combination of tenderness and flavor. After harvesting, plants go through sorting and cleaning to remove any foreign matter. Then, the leaves pass through washing systems that ensure high hygiene levels before cutting and processing.

Eurovan supports different cutting styles according to customer needs, yet always maintains a focus on visual and sensory consistency. The final frozen molokhia should display:

• A rich, natural green color.
• A pleasant, characteristic aroma.
• A uniform cut that cooks evenly and does not form hard or woody pieces.

Because the product goes through controlled freezing, the texture after cooking remains smooth and familiar. This quality helps both home cooks and professional chefs deliver a dish that feels authentic and comforting.

🌱 Frozen okra specifications for UAE foodservice & retail

For frozen okra, size and shape play a major role. Dubai buyers often require several calibers, especially when they address different market segments. Eurovan Trading therefore offers options such as:

• Okra zero (extra small pods) for premium dishes and selective consumers.
• Small and medium okra for everyday stews and mixed vegetable preparations.
• Cut okra for food service applications that need quick preparation and portion control.

Each size category passes through grading machines and manual checks to ensure that every pack contains pods within the agreed range. The color stays bright, and the surface remains clean and free from visible defects. During cooking, the okra retains its structure without turning mushy, which protects the quality of the final dish.

🔐 Quality standards and food safety for frozen molokhia & okra

Because Dubai and the wider UAE region enforce strict food safety rules, Eurovan Trading treats compliance as non-negotiable. The company works with processing partners who operate under recognized quality management and food safety systems. Product batches go through microbiological testing, chemical analysis where required, and routine controls to verify moisture levels, foreign matter absence, and overall product integrity.

Furthermore, Eurovan ensures that all shipments include the correct documentation, such as health certificates and analysis reports where needed. This systematic approach helps importers complete customs clearance smoothly and reduces the risk of delays or rejections.

In summary, Eurovan’s product specifications for frozen molokhia and okra support both taste and compliance. They give Dubai buyers confidence that every container will meet expectations and protect brand reputation on shelf and on menu.

📦 Packaging, Formats & Private Label Solutions

🛒 Retail packaging for frozen molokhia & okra Dubai

Packaging plays a critical role in B2B frozen vegetables. It influences logistics efficiency, shelf impact, and customer perception at the same time. For the Dubai market, Eurovan Trading offers a range of flexible formats that address both retail and food service needs.

For retail channels, typical consumer packs include formats such as 400 g, 800 g, or 1 kg bags. These sizes suit weekly family consumption and fit well in the freezer space of most households. Eurovan works with durable, attractive bag materials that protect the product from moisture and freezer burn, while they also support high-quality printing. The artwork can communicate clear product images, usage suggestions, and bilingual information in Arabic and English.

🏨 HORECA formats & private label frozen molokhia & okra

For HORECA and food service, Eurovan offers larger bulk packs, such as 2.5 kg, 5 kg, or even 10 kg formats, depending on buyer requirements. These packs optimize storage space in professional kitchens and cold stores, and they reduce packaging waste per kilo of product. Strong outer cartons and well-designed pallet patterns help importers and distributors handle containers efficiently and protect the goods during transport and warehousing.

Because branding strategy differs from one client to another, Eurovan Trading also supports private label projects. If a Dubai-based importer or supermarket chain wants to launch frozen molokhia and okra under its own brand, Eurovan can adapt packaging design, artwork, and text while maintaining the same product quality inside the bag. The team coordinates design guidelines, logo usage, and regulatory text in line with UAE labeling rules, including ingredient lists, nutritional tables when required, storage instructions, and country of origin statements.

This flexibility in packaging and labeling allows Dubai buyers to position products in several segments. They can create value ranges, mainstream lines, or premium brands using tailored designs, while all SKUs share the same reliable Egyptian origin and production standards.

Overall, because Eurovan treats packaging as part of the value proposition, buyers receive not only a frozen product but also a market-ready solution that fits their brand architecture and commercial strategy in Dubai.

🚢 Export Process from Egypt to Dubai (Step by Step)

1️⃣ Step 1 – Choose your frozen molokhia & okra range for Dubai

Many companies consider frozen food import complex, especially when they start with new products or suppliers. Eurovan Trading simplifies the process by breaking it into clear steps and supporting the buyer at each stage. When you import frozen molokhia and okra from Egypt to Dubai with Eurovan, you follow a structured path that reduces risk and keeps every stakeholder informed.

The process starts with a detailed discussion about your requirements. You confirm which products you need—frozen molokhia, frozen okra, or both—and you choose sizes, cuts, and packaging formats. During this phase, Eurovan provides technical sheets, sample photos, and, when possible, physical samples. This step ensures alignment between your intended positioning in Dubai and the actual product that will fill your containers.

2️⃣ Step 2 – Commercial terms for frozen molokhia & okra import

Once you finalize the specifications, Eurovan prepares a quotation that reflects volume, packaging, and preferred Incoterms. You can work with terms such as FOB, CFR, or CIF, depending on your logistics strategy. The offer covers unit price, minimum order quantity, expected lead time, and any special conditions for mixed loads. Because Eurovan understands the Dubai market, the team structures offers that support sustainable margins for importers, retailers, and food service distributors.

3️⃣ Step 3 – Production planning for frozen molokhia & okra orders

After confirming the order, Eurovan coordinates production slots with its processing partners. The team supervises the preparation of frozen molokhia and okra according to the agreed standards. Quality control staff check raw materials, monitor processing steps, and approve finished goods only when they meet specification. This stage also includes labeling and packing, along with palletization following your requirements for container loading.

4️⃣ Step 4 – Reefer logistics from Egypt to Dubai for frozen products

When the goods are ready, Eurovan arranges loading into refrigerated containers that maintain the correct temperature throughout transport. The team collaborates with reliable shipping lines and freight forwarders who already know the routes from Egyptian ports to Jebel Ali and other UAE ports. At the same time, Eurovan prepares all required export and health documents, such as commercial invoices, packing lists, certificates of origin, and sanitary certificates.

5️⃣ Step 5 – Arrival, clearance & distribution in Dubai

Once the container arrives in Dubai, your customs broker or logistics partner manages clearance using the documents provided. Because Eurovan focuses on completeness and accuracy at the export side, the clearance process becomes smoother and more predictable. After clearance, you can move the goods to your cold store and start distribution to supermarkets, wholesalers, or food service clients across the UAE.

Throughout all these steps, Eurovan maintains clear communication with your team. You receive updates on production status, vessel departures, and estimated arrival times. Therefore, you can coordinate promotions, listing dates, and supply to key accounts without guesswork.

💰 Pricing, MOQs & How to Get a Quote

💲 Pricing for frozen molokhia & okra import to Dubai

In B2B frozen vegetables, pricing always depends on several variables, and frozen molokhia and okra are no exception. When you request a quotation from Eurovan Trading, the team considers factors such as raw material seasonality, packaging type, total volume, mix of products in the container, and agreed Incoterms.

Prices may vary slightly across the year because agricultural conditions and raw material availability change between seasons. However, Eurovan works hard to keep pricing stable for contract customers, especially those who commit to repeated orders or annual programs. The goal always focuses on helping Dubai importers build dependable cost structures so they can plan long-term.

Minimum order quantity (MOQ) usually relates to container loads. In many cases, buyers ship one full 20-foot or 40-foot reefer container. Eurovan can offer mixed loads, where frozen molokhia and okra share the same container, sometimes along with other frozen vegetables, as long as all products require similar storage temperatures. This flexibility allows mid-size distributors to reach competitive pricing even if they do not import single-product containers.

📞 Get a B2B quote for frozen molokhia & okra from Egypt

To receive a tailored quotation, you only need to share a few details:

• Target products: frozen molokhia, frozen okra, or both.
• Desired packaging sizes and brand or private label plan.
• Estimated volume per shipment and expected shipment frequency.
• Preferred port of arrival in the UAE and Incoterm.

After you send this information, the Eurovan team prepares a clear, itemized offer and suggests options that may improve your landed cost or logistics efficiency.

You can request your customized quote through the official price inquiry page:
👉 Get a quote

🍽️ How Dubai Importers, Supermarkets & Food Service Use These Products

🛒 Retail uses for frozen molokhia & okra Dubai

Once frozen molokhia and okra arrive in Dubai, they integrate very easily into different commercial channels. Importers and distributors who work with Eurovan Trading can target several segments at the same time.

In modern retail, supermarket and hypermarket chains place frozen molokhia and okra in the core frozen vegetable section alongside peas, mixed vegetables, and spinach. Because many families in Dubai cook stews and traditional dishes at home, these products quickly become part of regular shopping lists. Retailers can support them with seasonal promotions, in-store signage, and recipe suggestions that show how easy it is to prepare a full meal with just a few ingredients.

In wholesale and independent retail, wholesalers and cash-and-carry outlets supply smaller grocery stores, neighborhood minimarkets, and convenience shops. These outlets often serve residential areas with high demand for Egyptian and Levantine products. When wholesalers stock Egyptian frozen molokhia and okra from a reliable exporter, they help these smaller retailers attract loyal customers and differentiate themselves with authentic products.

🍴 HORECA applications for frozen okra & molokhia UAE

The HORECA sector offers another strong growth avenue. Hotels, restaurant chains, cafeterias, and catering companies use frozen molokhia and okra in buffet lines, à la carte menus, and set menus for events. Because the products come in convenient bulk packs, kitchen staff can portion them according to daily forecasts, reduce preparation time, and limit waste. Frozen molokhia, for example, allows chefs to produce a consistent dish across multiple outlets or branches without depending on fluctuating fresh supply.

Catering companies that serve corporate offices, schools, and hospitals also benefit from these products. They can offer nutritious vegetable dishes at scale, while they maintain control over costs and quality. Because Eurovan provides stable specifications, caterers do not need to adjust cooking methods every time they receive a new batch.

Taken together, these use cases show why frozen molokhia and okra represent more than niche items in Dubai. They support everyday meals, institutional food service, and ethnic dining experiences, which creates a strong platform for long-term B2B demand.

❓ FAQ – B2B Import of Frozen Molokhia & Okra to Dubai

This FAQ section answers the key questions that importers and food service buyers usually ask when they plan to import frozen molokhia and okra from Egypt to Dubai with Eurovan Trading.

1. Can I import mixed containers of frozen molokhia and okra from Egypt to Dubai with Eurovan Trading?

Yes, you can import mixed containers. Eurovan Trading often loads frozen molokhia and frozen okra together in the same reefer container, as long as all items share the same temperature requirements. This approach helps you optimize space, balance your product portfolio, and test new items without committing to full single-product containers.

2. What is the minimum order quantity for frozen molokhia and okra to Dubai?

The minimum order quantity usually corresponds to one full container load, either 20-foot or 40-foot, depending on your needs. However, Eurovan allows you to combine several SKUs within that container, such as different okra sizes plus molokhia packs. This structure gives you flexibility while you still benefit from competitive container-based pricing.

3. Which packaging sizes work best for Dubai supermarkets and HORECA?

For supermarkets, packs of 400 g, 800 g, or 1 kg typically work very well because they match family consumption patterns. For HORECA and catering, larger bulk packs such as 2.5 kg or 5 kg usually offer better efficiency. Eurovan can advise you and propose a mix of formats so you can cover both retail and food service segments with a coherent range.

4. How long does shipping from Egypt to Dubai usually take for frozen products?

Transit times vary depending on the chosen port and shipping line, yet routes from Egypt to the UAE generally remain relatively short compared with distant origins. Eurovan coordinates bookings with reliable shipping partners and informs you of the expected schedule in advance. Because of the proximity, you can plan shipments with more flexible lead times and respond faster to market demand.

5. Does Eurovan Trading offer private label for frozen molokhia and okra in the UAE?

Yes, Eurovan supports private label projects for Dubai and other UAE markets. The company can pack frozen molokhia and okra under your own brand, with customized artwork and text that follow UAE labeling rules. You decide the positioning, and Eurovan ensures that the product inside the bag consistently matches your brand promise.

6. What certifications and documents do I receive with each shipment?

Each shipment includes the standard commercial documents such as invoices, packing lists, and certificates of origin, as well as health or sanitary certificates according to UAE requirements. Eurovan also provides product specifications and, where relevant, laboratory analysis results. This complete documentation package simplifies customs clearance and reassures your clients about product safety and compliance.

7. Can Eurovan support long-term annual contracts for frozen vegetables in Dubai?

Eurovan welcomes long-term cooperation and can support annual or seasonal contracts for frozen molokhia and okra, as well as other frozen vegetables. By sharing your volume forecasts and promotional plans, you allow Eurovan to secure raw materials and processing capacity in advance, which helps stabilize both price and availability over time.

8. How can I check product quality before confirming a full container order?

If you want to evaluate quality before placing a large order, Eurovan can supply detailed photos, technical sheets, and, where possible, physical samples or smaller trial shipments. Many buyers start with a test container or limited range, then expand step by step once they confirm that the products meet their expectations in Dubai’s retail or food service environment.

🔚 Conclusion & How to Contact Eurovan Trading

✅ Why choose Eurovan for frozen molokhia & okra Dubai

Frozen molokhia and frozen okra already play a vital role in many kitchens across Dubai, from family homes and neighborhood restaurants to hotel buffets and large catering operations. As demand for convenient, authentic, and safe frozen vegetables continues to grow, importers and distributors need strong partners who understand both the agricultural side and the requirements of the UAE market.

Egypt offers a natural advantage as a source for these products, and Eurovan Trading turns that advantage into a structured, dependable supply chain. By focusing on clear specifications, strict quality control, flexible packaging, and professional logistics, Eurovan helps Dubai-based buyers build a strong frozen vegetable category with confidence. Whether you serve supermarkets, wholesalers, or HORECA clients, you can rely on Eurovan’s expertise to supply frozen molokhia and okra that deliver consistent performance and authentic taste.

📬 Contact Eurovan Trading – frozen vegetable exporter from Egypt

If you are ready to explore B2B import of frozen molokhia and okra to Dubai from Egypt, Eurovan Trading stands prepared to support you with tailored quotations, practical advice, and long-term partnership opportunities. You can learn more about the company, brands, and distribution approach on the official website, and you can start a direct conversation with the export team through the contact channels below:

• Company profile: About Eurovan Trading
• Brands and product ranges: Brands
• Distributor opportunities: Become a distributor
• Price inquiries and offers: Get a quote
• Direct communication with the team: Contact us